Telephone
1-866-UB92-SOFT (1-866-829-2763)
Press "1" for Sales
Press "2" for Support
Press "3" for Registration Information Retrieval
Press "6" for our Clearinghouse Division

• 8 a.m. to 4 p.m. EST Monday through Friday

E-mail
Support@UB-04software.com


Frequently Asked Questions (FAQs):

• 1) I already have your software. How do I download the newest version?
• 2) My computer crashed and I need to reinstall or I was able to reinstall the software but can't find my registration code, what should I do?
• 3) Can I make a template to avoid re-typing common fields like provider address and federal tax number on every form?
• 4) How do I backup my claims?
• 5) I am having difficuly printing or the alignment is off even after using the "Printer Alignment" feature, what should I do?
• 6) I need to move the software to a different computer, how is this done?
• 7) What is EDI (Electronic Billing)?
• 8) How do I bill electronically?
• 9) Is this a one-time purchase fee?
• 10) Where can I buy claim forms?
• 11) What is the 30 day money-back guarantee? What is upgrading at cost?
• 12) I need Mac-specific software FAQs. Where are these found?

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1) I already have your software. How do I download the newest version?

Go into the software, click Help menu, and scroll down to Check For New Version. If this is unsuccuessful, please click here to go to the Download Free Trial Website. Choose the appropriate software.



2) My computer crashed and I need to reinstall or I was able to reinstall the software but can't find my registration code, what should I do?

Please e-mail Support@UB-04software.com with "Reinstall" as the subject. Provide all the information you can regarding the original order such as Order Number, First Name, Last Name, Company Name, Address, Email Address, and Date of Purchase. We will reply in less than 24 hours with the necessary information you need to download and register the software. Print a copy of this information for future reference, and store it in a secure location. UB-04 Software, Inc. allows for one free code retrieval per order. Subsequent replacement registration information can be obtained for a fee. If you have your registration information and just need the program, please click here and choose the appropriate software.



3) Can I make a template to avoid re-typing common fields like provider address and federal tax number on every form?

The software will automatically do this but only for address and tax ID fields. If you need a broader template, type all of the necessary data into a blank form. Save it to your Desktop (or any location) as Template. Now, when you want to begin a new form, double-click (or Open) Template.



4) How do I backup my claims?

By default, the claim files are stored in the My Documents folder under [Form Name] Claims. Simply copy the claim folder onto a portable media (e.g. flash drive, CD-R) for backup. To change the default location, simply save a claim in a different location; it will then be the new "default."



5) I am having difficuly printing or the alignment is off even after using the "Printer Alignment" feature, what should I do?

Approximately 98% of printing issues are solved by downloading the latest drivers for your printer. To do this, go to a search engine and enter the brand of your printer. The most common manufacturers are Hewlett Packard (www.hp.com), Lexmark (www.lexmark.com), and Brother (www.brother.com). Search for your drivers according to the model number on the printer and install the appropriate drivers. For driver help, contact your printer manufacturer. Additionally, the Advanced Alignment feature has been added to allow users to make specific changes on a box-by-box basis.



6) I need to move the software to a different computer, how is this done?

You must first uninstall the software on the original computer to preserve the user license. If the computer has crashed permanently, the hard drive has been wiped clean, or is in an otherwise irreparable state, you do not need to uninstall. On the new computer, go here and download the appropriate software. Enter your registration information (see #2 if you no longer have access to this information) when prompted. If you need to retrieve claims from the old computer, follow the instructions in #4.



7) What is EDI (Electronic Billing)?

EDI stands for Electronic Data Interchange and is a method of transferring data electronically. In this case, our EDI enabled software allows the user to transmit paperless claims through a clearinghouse for electronic billing. All of our software utilizes a "Print Image" EDI format, which is a conversion of the form's data to a universal computer language. For more information on clearinghouses, whether you want ones that are specifically compatible with our software or more generalized information, please contact us directly.



8) How do I bill electronically?

First, you must have a software, such as any of our EDI Clearinghouse editions, that outputs in a Print Image (or ANSI) format. If you need help upgrading, please contact us. If you are using our software, go to File>>EDI File Creator and queue all of the claims you wish to send. Finally, click Create to make a single file that has each claim appended one after the other; this is the file that must be sent to a clearinghouse. There is also a walkthrough in our Software Reference Guide (Help>>Software Reference Guide>>Table of Contents>>How Do I Electronically Send Claims?). If you need additional clearinghouse help, learn more here.



9) Is this a one-time purchase fee? Are there any recurring fees?

The software purchase price is a one-time fee. There are no recurring fees, except for the Dental Association Fill & Print EDI software because of American Dental Association (ADA) regulations.



10) Where can I buy claim forms?

We do not sell claim forms; however, the forms can be purchased from most office supply stores (e.g. Staples), discount warehouses (e.g. Costco), or in bulk from the following sites. Please note that we do not have any affiliation with these websites or companies:

-http://www.formsandchecks.com
-http://www.medicalartspress.com/
-http://www.expressinsuranceforms.com
-http://www.needinsuranceforms.com
-http://www.medical-coding.net/all-products/claim-forms.html
-http://pmiconline.stores.yahoo.net/claimforms.html


11) What is the 30 day money-back guarantee? What is upgrading at cost?

If the software is not satisfactory for any reason within 30 days of the original date of purchase, you may request a full refund. Additionally, within that same time period you may choose to upgrade from what it would have originally cost at the date of purchase; that is, you essentially have another 30 days to finalize your decision (e.g. amount of users, edition).



12) I need Mac-specific software FAQs. Where are these found?

Our Macintosh Support page may be found here. We are in the process of restructuring our site, so please excuse our current division between the Mac and PC products; they will soon be cross-compatible.