Telephone
1-866-UB92-SOFT (1-866-829-2763) press "2"
9 a.m. to 5 p.m. Pacific Time, Monday through Friday

E-mail
support@ub92software.com

Frequently asked questions
1. Can I make a template to avoid re-typing common fields like provider address and federal tax number on every form?

Yes. Type all of that data into a blank form, and save it to your Desktop as “template”. From now on, when you wish to launch the program, double click on the “template” file instead of using the shortcut in Applications. You can also drag the “template” file into the dock, but it must be placed on the side containing the trash can.

2. How do I reuse a patient's claim so that I don't have to fill in the entire form for each new month of transactions?

When you are done filling out a patient's claim for the first time, save it to Documents, or to a folder that you have created for that individual patient. For instance, if the claim is for January and one page in length, save it as "Smith, John January 2005 page 1 of 1". Then when you need to fill out the transactions for the month of February, open the January file that you saved. Change the transactions data as needed, then save the file as "Smith, John February 2005 page 1 of 1". You have now completed two months worth of claims, without having to type the entire form twice.